Question 1

Do I need a referral?

Accepted Answer

Yes, we do need a referral from your GP to book the first appointment. Please ask your GP to include a request for a Medicare item 291.

Question 2

What conditions do you treat?

Accepted Answer

We are specialised in providing assessments for adult women who have hormonal or pregnancy related mental health conditions such as Premenstrual Dysphoric Disorder (PMDD), perimenopausal anxiety/depression, preparation for pregnancy and the perinatal period. However, we also provide psychiatric assessments for women living with a range of other psychiatric conditions.

Question 3

Do you see teenagers or men?

Accepted Answer

Not at present, as this service is not specialised for their needs.

Question 4

How long is the first consult?

Accepted Answer

The session will usually run for 45 minutes, unless otherwise communicated to you by our administration team.

Question 5

What does it cost?

Accepted Answer

Fees and rebates change annually, and the fee chart with the rebate amount will be sent to you upon acceptance of your referral. You can see our current schedule of fees here.

Question 6

How does the payment and refund process work when booking a consultation?

Accepted Answer

A deposit equal to 20 % of the consultation fee is payable when the booking is made. The booking interface will prompt you to register a valid Australian Visa, Mastercard, or American Express card. Card details are held in our PCI-DSS-compliant gateway - fully encrypted and never visible to staff.
Immediately after your appointment, the outstanding balance is automatically debited and an itemised tax invoice is emailed to you.

Cancellations made at least 72 hours in advance trigger an automatic refund of the deposit to the same card. Where a Medicare rebate applies, the amount is ordinarily credited to your nominated bank account within two to three business days once the claim is lodged.

Question 7

What if I cancel?

Accepted Answer

Cancel more than 72 hours in advance for a full refund. After this a cancellation fee applies, which is equivalent to your deposit.

Question 8

What tech do I need?

Accepted Answer

Any device with a camera, microphone and up-to-date Chrome, Edge or Safari. Smartphones work, but laptops or tablets give a steadier picture and are much preferred.

Question 9

How do follow-ups work?

Accepted Answer

You may require only one appointment, however if you require a follow-up, you can book online the same way each time. This will be discussed with you at your initial appointment.

Question 10

What if I’m in crisis?

Accepted Answer

Call 000 or attend the nearest emergency department. We are not an emergency or urgent care service and do not operate a 24-hour crisis line. Lifeline 13 11 14 can also be used as an alternative if it is not an emergency.

Question 11

Can you write workplace or insurance reports?

Accepted Answer

No, we do not provide medicolegal reports, including Workcover or TAC

Question 12

Do you provide medical certificates?

Accepted Answer

Standard medical or carers certificates can be generated immediately and emailed as a PDF.

Question 13

Is the service covered by private health?

Accepted Answer

Psychiatric attendances outside hospital rarely attract private health rebates in Australia. Check your extras cover; a handful reimburse telepsychiatry gaps. Medicare rebates cover a significant portion of the cost.

Question 14

What is Medicare item 291 and how does it work?

Accepted Answer

It is a thorough assessment appointment and report including a detailed management plan. It is designed to be used in place of ongoing care by a psychiatrist (if it is appropriate for your GP to carry out the management plan with you). Some patients may prefer this option, as overall the costs might be lower than repeated specialist appointments. You can have a maximum of 1 of these Medicare 291 sessions per year per patient.

Additionally, you can return for a further once-off review (Medicare item 293) during the 12 months after your 291 appointment.

Please note, this type of appointment may not be suitable for all women, particularly if needing to see a psychiatrist more than once a year.

Question 15

What is the Medicare Safety Net and how can it reduce my out-of-pocket costs?

Accepted Answer

The Medicare Safety Net is a government program that helps reduce your out-of-pocket costs for out-of-hospital services—like psychiatry—once your annual expenses reach a certain limit.

In 2025, the thresholds are:
* $560.40 for concession card holders and families receiving Family Tax Benefit Part A
* $2,544.30 for all other individuals and families
Once you’ve reached your relevant threshold, Medicare may reimburse you up to 80% of the gap between the standard rebate and your psychiatrist’s fee.

For example, if a consultation costs $850 and the rebate is $405, the gap is $445. After reaching the Safety Net threshold, Medicare could refund you an additional ~$356, reducing your final out-of-pocket to under $100.

To benefit, ensure your family is registered as a group and that your details are up to date via myGov and Medicare. To do this, visit myGov and register yourself and your family.

Frequently Asked Questions

Do I need a referral?

What conditions do you treat?

Do you see teenagers or men?

How long is the first consult?

What does it cost?

How does the payment and refund process work when booking a consultation?

What if I cancel?

What tech do I need?

How do follow-ups work?

What if I’m in crisis?

Can you write workplace or insurance reports?

Do you provide medical certificates?

Is the service covered by private health?

What is Medicare item 291 and how does it work?

What is the Medicare Safety Net and how can it reduce my out-of-pocket costs?

Still Have Questions?

Connect with Us

Frequently Asked Questions

Do I need a referral?

What conditions do you treat?

Do you see teenagers or men?

How long is the first consult?

What does it cost?

How does the payment and refund process work when booking a consultation?

What if I cancel?

What tech do I need?

How do follow-ups work?

What if I’m in crisis?

Can you write workplace or insurance reports?

Do you provide medical certificates?

Is the service covered by private health?

What is Medicare item 291 and how does it work?

What is the Medicare Safety Net and how can it reduce my out-of-pocket costs?

Still Have Questions?

Connect with Us

What is Medicare item 291 and how does it work?